Privacy & Data Protection Policy South East Specialists Ltd is committed to protecting your personal information and complying with all ICO data protection regulations.

1. What Information We Collect

• Name
• Address
• Date of birth
• National Insurance number
• Council Tax account number
• Housing Benefit reference
• Letters and documents related to HB/CTR
• Contact details (phone, email)

2. Why We Collect Your Data

• To manage your Housing Benefit and Council Tax Reduction, including:
• Completing forms
• Contacting the council
• Monitoring your claim
• Preventing suspension
• Providing updates
• Emergency intervention

3. How Your Data Is Stored

• Secure digital storage
• Password‑protected systems
• Restricted staff access
• No data shared without permission

4. How Your Data Is Used

We only use your data to provide the Benefits Guardian Service. We do not sell, share, or transfer your data to third parties.

5. Your Rights

• You have the right to:
• Request a copy of your data
• Ask for corrections
• Withdraw permission
• Request deletion of your data
• Make a complaint to the ICO

6. Data Sharing

• We only share your information with:
• Your local council
• Your supported accommodation provider (if authorised)
• Your family member (if authorised)

7. Permission to Act

You must sign the Permission to Act form before we contact the council on your behalf.

8. Contact Us About Data Protection

If you have questions about how your data is used, contact us: Email: info@southeastspecialists.co.uk , Phone: 02034885381