Benefits Guardian Monthly Monitoring 

Your core service — the one most clients choose.

What’s included:

• Reading and explaining all council letters
• Completing HB/CTR review forms
• Completing renewal forms
• Contacting the council on behalf of the client
• Weekly monitoring of claim status
• Preventing suspension or cancellation
• Emergency intervention if HB stops
• Updates to family or landlord

Who it’s for:

• People with dementia
• People with language barriers
• People living alone
• People with no internet or computer
• People in supported accommodation

Family Protection Package For children or relatives who live far away and want peace of mind.

What’s included:

• Everything in the Monthly Monitoring package
• Monthly report sent to the family
• WhatsApp updates
• Priority response
• Letter scanning/explanation
• Council follow‑up

Who it’s for:

• Families supporting elderly parents
• Relatives who live in another city
• People who want regular updates

Landlord & Supported Accommodation Package For Peabody, housing associations, supported living managers.

What’s included:

• Monitoring tenants’ HB/CTR
• Completing reviews and renewal forms
• Preventing arrears caused by suspended HB
• Direct communication with councils
• Monthly tenant benefit status report
• Emergency intervention if HB stops

Who it’s for:

• Supported accommodation providers
• Housing associations
• Private landlords
• Schemes with vulnerable tenants

One‑Off Benefits Services Single tasks for clients who don’t need monthly monitoring.

What’s included:

• New Housing Benefit claim
• New Council Tax Reduction claim
• HB review form completion
• Council follow‑up
• Letter explanation
• Full benefits check

Who it’s for:

• People who only need help with one form
• People who received a letter they don’t understand
• a single task such as new claims
• Review forms
• Council follow‑ups
• People who need a quick fix

Why Choose Us

• Specialist in HB/CTR management
• Fast response
• Clear communication
• Affordable monthly plans
• Trusted by families and landlords
• Protects tenants from losing their home